Return Policy
At Lily Beauty Lash Supplier, we always give priority to our customers' satisfaction and shopping experience. However, if you have purchased a faulty item from us, the item can be returned and we will either process an exchange or refund for you. Your 100% satisfaction is important for us.
Lily Beauty Lash Supplier understands that customers can find it is tricky when buying online as you have never felt or tried on the products. For that reason, we offer our customers a lenient returns policy which allows you to get a full refund or exchange for any products you are not happy with. All of the purchases within Australia have 30 days to return items with ANY REASON. Lily Beauty Lash Supplier reserves the right to refuse returns which are not received within a reasonable time frame.
We offer a 30-day Return & Exchange Policy:
- Timing: we have a 30-day Return & Exchange Policy which commences on the day you received the item
- If a product is damaged or was faulty upon delivery - we offer a 100% refund and we will pay for shipping fee.
* For other return reasons, the return costs are paid by the customers. Lily Beauty Lash Supplier is not responsible for items lost during return shipping.
- For returns, send a message on contact us page or an email to lilylashsupplier@gmail.com with the subject 'Returns'. Please include the following: Your order number and reason for the return.
- To return damaged or faulty goods, please attach a photo evidencing any faults with the item you received.
- To be eligible for a return under our Change of Mind Policy, goods must be unopened, unused, undamaged.
Our information for return purposes:
- Address: 1A McGrath Place Sunshine North VIC 3020 Australia (townhouse number 11)
- Phone Number: 0401154196
- Email: lilylashsupplier@gmail.com
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